Please review this article if:
1. You use the AirData app to upload your flights
2. You use a phone or tablet running Android 13 or 14, and
3. You are unable to grant permissions to flight app folders via MANAGE PERMISSIONS in AirData UAV.
This workaround is a one-time process. Once you have granted AirData UAV access to your flight app folders, the permissions should stay in place.
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Recent updates to Android 13 and 14 restricted AirData UAV’s access to flight log folders.
The most recent versions of Android 13 and 14 are not allowing apps to open folders in “Android/data/”, where most flight apps store flight logs.
Users of newer Android versions are unable to grant permissions to AirData UAV from MANAGE PERMISSIONS -> Supported Apps tab in the AirData UAV app.
Affected users will be taken to their root folder instead of the correct flight app folder.
Additionally, affected users will see a grayed out “Use this folder” button at the bottom of the page.
The AirData engineering team has submitted a bug report to Google and are working to resolve this issue.
Android 13 and 14 users will need to roll back the version of their Android “Files” app to an older version that does not exhibit this issue/bug.
1. Confirm that your phone or tablet is running Android 13 or 14. You can do this by heading to Settings -> About Phone/About Tablet -> Android version
2. Head to the Phone/Tablet Settings -> Apps -> See all apps -> Files
Please note: You will need to locate the Android Files app. This is the default Files app for an Androids system, and usually features a dark blue icon.
Do not modify other files apps on your device, such as "Files by Google" or "My Files" on Samsung phones/tablets.
3. Tap on the three vertical dots in the top right of the Files app settings. This will open an overflow menu.
4. Tap “Uninstall updates” in the menu, then tap “OK” to confirm the version roll back.
5. The three dots for the overflow menu should disappear after rolling back the app version.
6. Restart AirData UAV and head to Settings -> MANAGE PERMISSIONS -> Supported Apps. You should now be able to grant access to the required flight app folders.
Please note: This process needs to be completed only once. After you have granted AirData access to your flight app folders, the permissions should stay in place.
Your Files app will update to the newest version with the next Android system update.
We are working with Google to resolve this issue. Until we implement a permanent fix, we are tracking the working Files app version numbers. Currently, we have confirmed that versions t_frc_doc_330543000, 14-10572802, 14-10484568 are working successfully.
If you find that this workaround does not work on your device, please contact us at email@example.com with your device model, Android version number, and the version number of your Files app.
We have conducted internal testing on Samsung and Google Pixel devices, among others. We cannot guarantee that this workaround will apply to your device.
Please see the table below for devices on which this is confirmed to work.
*Users of Android remote controllers (such as the DJI RC Pro, DJI Smart Controller) will be unaffected, as these devices run older versions of Android.
AirData allows the syncing of flight logs from the cloud accounts of manufacturers such as DJI, Autel, Parrot, Skydio, Sony, and others.
To set this upload method up, please head to your settings in My Account, and scroll to the Flight Retrieval section: app.airdata.com/images/general/android1314faq1.jpg
You can then add your login credentials for your DJI, Autel, etc. cloud account.
Please make sure that your flight logs are fully uploaded to the manufacturer's cloud account before attempting to sync them to AirData.
To see more in-depth instructions on setting up and using manufacturer sync, please see this guide: https://app.airdata.com/sync-app-server?instr=1