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Granting Permissions in Android 13 and 14


This help article provides a workaround to resolve upload issues introduced in Android 13 and 14.

Please review this article if:

1. You use the AirData app to upload your flights

2. You use a phone or tablet running Android 13 or 14, and
3. You are unable to grant permissions to flight app folders via MANAGE PERMISSIONS in AirData UAV.


This workaround is a one-time process. Once you have granted AirData UAV access to your flight app folders, the permissions should stay in place. 


Table of Contents



What changed in Android 13 and 14


Recent updates to Android 13 and 14 restricted AirData UAV’s access to flight log folders.

The most recent versions of Android 13 and 14 are not allowing apps to open folders in “Android/data/”, where most flight apps store flight logs.


Users of newer Android versions are unable to grant permissions to AirData UAV from MANAGE PERMISSIONS -> Supported Apps tab in the AirData UAV app.

Affected users will be taken to their root folder instead of the correct flight app folder.

Additionally, affected users will see a grayed out “Use this folder” button at the bottom of the page.



The AirData engineering team has submitted a bug report to Google and are working to resolve this issue.



Overview of workaround


Android 13 and 14 users will need to roll back the version of their Android “Files” app to an older version that does not exhibit this issue/bug.



Instructions


1. Confirm that your phone or tablet is running Android 13 or 14. You can do this by heading to Settings -> About Phone/About Tablet -> Android version




2. Head to the Phone/Tablet Settings -> Apps ->  See all apps -> Files

Please note: You will need to locate the Android Files app. This is the default Files app for an Androids system, and usually features a dark blue icon.

Do not modify other files apps on your device, such as "Files by Google" or "My Files" on Samsung phones/tablets.








3. T
ap on the three vertical dots in the top right of the Files app settings. This will open an overflow menu.


4. Tap “Uninstall updates” in the menu, then tap “OK” to confirm the version roll back.


5. The three dots for the overflow menu should disappear after rolling back the app version.


6. Restart AirData UAV and head to Settings -> MANAGE PERMISSIONS ->  Supported Apps. You should now be able to grant access to the required flight app folders.

Please note: This process needs to be completed only once. After you have granted AirData access to your flight app folders, the permissions should stay in place.
Your Files app will update to the newest version with the next Android system update.








Notes
 
We are working with Google to resolve this issue. Until we implement a permanent fix, we are tracking the working Files app version numbers. Currently, we have confirmed that versions t_frc_doc_330543000, 14-10572802, 14-10484568 are working successfully.

If you find that this workaround does not work on your device, please contact us at support@airdata.com with your device model, Android version number, and the version number of your Files app.


FAQ


Will this work on my device?

We have conducted internal testing on Samsung and Google Pixel devices, among others. We cannot guarantee that this workaround will apply to your device.
Please see the table below for devices on which this is confirmed to work.
*Users of Android remote controllers (such as the  DJI RC Pro, DJI Smart Controller) will be unaffected, as these devices run older versions of Android.

Manufacturer

Name

Android Version

Files App Version

Google

Pixel 7 Pro

Android 14.0

14-10572802

Google

Pixel 6 Pro

Android 14.0

14-10484568

Google

Pixel 6a

Android 13.0

t_frc_doc_330543000

Samsung

S21 Ultra 5G

Android 13.0

t_frc_doc_330543000

Samsung

Galaxy Z Fold 5

Android 14.0

14-1058669


What do I do if this doesn't work on my device?

AirData allows the syncing of flight logs from the cloud accounts of manufacturers such as DJI, Autel, Parrot, Skydio, Sony, and others.
To set this upload method up, please head to your settings in My Account, and scroll to the Flight Retrieval section: 
app.airdata.com/images/general/android1314faq1.jpg
You can then add your login credentials for your DJI, Autel, etc. cloud account.
 
Please make sure that your flight logs are fully uploaded to the manufacturer's cloud account before attempting to sync them to AirData.
To see more in-depth instructions on setting up and using manufacturer sync, please see this guide: https://app.airdata.com/sync-app-server?instr=1

Comment Section Sort by:
[−]
Matthew
Posted 3 months ago
Works on Samsung Galaxy Z Fold5 on Android 14. Files App version 14-1058669.
[−]
Tom AirData
Posted 3 months ago
Hi Matthew,

That's great to hear. Thank you for letting us know.
We will update the table in this help article.

We will also post any updates from Google on the Android Files app.

Thank you.

Best Regards,
Tom
AirData Support
[−]
Marc Huybrechts
Posted 3 months ago
Doesn't work fot Samsung Galaxy s20 fe 5g
[−]
Tom AirData
Posted 3 months ago
Hi Marc,

Thank you for sharing your results.

Can you send us an email at support@airdata.com with your device model and Android version?
Any screenshots you could provide of your Files app settings screen would be helpful as well.
We would be happy to help you troubleshoot this.

Thank you.

Best Regards,
Tom
AirData Support
[−]
Alan Assis
Posted 2 months ago
Doesn't work on Motorola Edge 20. After uninstall the Files version returns to 1.70.515599993
[−]
Tom AirData
Posted 2 months ago
Hi Alan,

Thank you for posting your results.

We'd be happy to help you troubleshoot this.
Can you send us an email at support@airdata.com with screenshots of your Files app version, as well as your Android version?

Thank you.

Best Regards,
Tom
AirData Support
[−]
Tom AirData
Posted a month ago
Hi Alan,

We wanted to follow up with you regarding your flight log uploads.

If you find that the workaround does not work for your device, please try using AirData's manufacturer sync capabilities.
We are able to sync from the cloud accounts of DJI, Autel, etc.
Please see the last section of the help article "What do I do if this doesn't work on my device?" for more details.

Thank you. Please feel free to reach out with any other questions.

Best Regards,
Tom
AirData Support
[−]
Alan Assis
Posted a month ago
Hi Tom,
Thank you very much for your help. I'm not in a rush.
I will wait for Airdata and Google find a solution for new Android versions.
BR,
Alan
[−]
Wuwei Kayak Kayak Outdoor
Posted 2 months ago
Hello, I have a version 13 android 120.0.6099.43
Can you confirm that AirData does not work in this version?

Please help me, my email is xxxxx@xxxxl.com

Thanks very much for hem help.
[−]
Tom AirData
Posted 2 months ago
Hi,

Thank you for sharing this question.

We have sent an email from Support@AirData.com to xxxxx@xxxxl.com with instructions for testing AirData on your device.
If you have any additional questions, please reply to us on that email thread.

Thank you. I hope this helps.

Best Regards,
Tom
AirData Support
[−]
Lac Grey
Posted a week ago
Stopped syncing on Pixel 8. Last successful upload was 1/29/2024. Yesterday's flights are not recognized ("...no new files")
AirData ver. 2.0.199-release
Android 14
Files app: 1.2424.602139702.0-release
[−]
John W.
Posted 5 days ago
Since April 2023, AirData has been capturing all my Mini3 Pro [(RC-N1) S20FE5G phone] flights, but stopped on Jan. 26, 2024. Reviewing my Android 13 version work around on Granting Permissions, I see the rollback version for my Files is still correct. When I attempt to Manage Permissions in the AirData app, I continually receive the "Can't use this folder" message. Software information for my S20FE5G phone shows updates on Jan. 24, 2024 and Feb. 1, 2024. Did these updates affect my ability to grant permissions for AirData?
AirData Ver. 2.0.201 Build 201
Android 13
Files app Version t_frc_doc-330543000
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