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DJI Smart Controller


Feature availability

The AirData UAV Android app will automatically sync the logs on your Smart Controller with your AirData account. This help article explains how to download the AirData UAV app and sync flight logs from the following flight apps:

  • DJI GO 3
  • DJI GO 4
  • DJI Pilot
  • DJI Fly

Downloading the AirData UAV app


  1. On Smart Controller, click the 'Applications' icon:





  2. Click "Lightning Browser" to open the web browser:





  3. In the browser window, click the URL bar at the top, and type https://airdata.com/ad, then 'GO':





  4. After the page opens up, click the 'Download AirData' link, then click 'Download' in the following confirmation popup: (version number will be different)





  5. Once the file has been downloaded, swipe from the top of the screen down to access the notification panel: (version number will be different)





  6. In the notification panel click on the bubble icon:





  7. Click on the recently download apk file (filename will be different) to install the AirData app.





  8. In the package installer click 'INSTALL':





  9. Once the app is installed, click 'OPEN':





  10. In the pop-up, please allow the Aidata app to access this device location





    Logging in to the app

    Open the newly installed AirData UAV app and enter the credentials used on the web portal to log in.




    IMPORTANT: The pilot that is logged into the AirData app when flights are conducted will become the Pilot-in-Command on AirData for these flights. If multiple pilots use the same phone/tablet, it's imperative that each pilot logs into the AirData app with their credentials before they fly, and log out when done flying.

    Once inside the app, tap on the three lines in the top left-hand corner. Note that you have the option to immediately sync your flights by tapping on "Sync Now." Tap on "Settings" to configure your sync parameters.


    airdata app menu


    Once inside the settings, proceed to choose the configuration that best suits your needs — enabling "Auto Sync" is recommended.

    Please note that the Smart Controller will force close all background applications (including AirData) when the DJI flight app is opened. With this in mind, please open the AirData app after you are finished flying to allow AirData to sync your flights with your AirData account.

    airdata app settings


    Please refer to  this video for a more in-depth walkthrough on uploading your flight logs with the AirData UAV Android app.


    FAQ


    QuestionAnswer
     

    Can I log into the app if I don't have an internet connection?

    After logging in to the app for the first time (with reception), you can log in to the app with or without reception in the future.

     

    What if I am not connected to the internet? Will my flights sync?

    Any flights conducted while offline will upload to your AirData account as soon as your device obtains an internet connection.

     

    Will the app remember the login credentials for multiple pilots?

    Yes! Each pilot that enables "Remember me" when logging in will be listed in the "Saved Logins" dropdown for quick access.

     

    I have two Android devices. Do I need to install the AirData UAV app on both?

    Yes, you need to install the app on each device you fly with, as the log files are stored on the phone/tablet.

     

    My team has multiple pilots. In addition to logging in and out of the AirData UAV app, does each pilot need to log in and out of the DJI flight app before and after they fly?

    It is not necessary for the pilots to log in and out of the DJI flight apps, unless they want to keep track of flights on their DJI account. AirData assigns the flight(s) to whichever pilot is logged in to the AirData UAV app (not the DJI flight app) when the flights are conducted.

Comment Section Sort by:
[−]
Svend Sandbæk
Posted 3 years ago
Nothing works here. My brand new Mini2 with my smart Controller - or the simple controller (with my Samsung Galaxy Tab Active 3) - will not upload anything?? All units are updated and with full battery, so what's wrong here??
[−]
Trevor Hall
Posted 3 years ago
Hi Svend, I'm sorry to hear that you are having trouble syncing your flight logs. There are a couple of common reasons why flight logs may not sync when using the AirData UAV app.

-For your Samsung Galaxy Tab Active 3, have you allowed AirData to access the files on your device? Please see this .gif for instructions on activating the permissions: app.airdata.com

-Please ensure that you are using the latest version of the AirData UAV Android mobile app, which is version 73. The version number is located in the bottom right corner of the settings page. For instructions on downloading the app for each device, please visit this page: app.airdata.com

-We recommend enabling "Auto Sync" in the AirData UAV app. If Auto Sync is not enabled, you will need to tap on "Sync Now" from the settings page to sync your flights.

If you are still having trouble after reviewing this information, please send us an email at support@airdata.com and we'd be happy to further troubleshoot.

Best,
Trevor
AirData Support


[−]
Svend Sandbæk
Posted 3 years ago
Hi Trevor. I think it's working now - thank you so much and a happy Christmas and new year :-)
[−]
Trevor Hall
Posted 3 years ago
Hi Svend, great to hear!
[−]
Salvatore Grasso
Posted 2 years ago
Hi Unfortunately I can’t sync any data from my RC, I need help asap please.
I need the update logbook for my drone renewal
[−]
Trevor Hall
Posted 2 years ago
Hi Salvatore,

We recommend viewing the following videos that outline the most common reasons why DJI flights may not be uploading to AirData:

If using DJI Fly: vimeo.com
If using DJI GO 4 or Pilot: vimeo.com

If you are still having trouble uploading logs after viewing the above videos, please send an email to support@airdata.com and we'd be glad to assist.

Best,
Trevor
AirData Support
[−]
Stuart Goodwin
Posted one year ago
Hi there, I have recentlly put the Phantom pro4 v20 on my system. Fly's well with the smart controller which has Airdata installed. But does not give the flight data when I come to log it on the Mavic 2 is ok along with the air2 which I can download. Can anyone explain to me why it is not picking up the data for the Phantom drone?
[−]
Tom AirData
Posted one year ago
Hi Stuart,

Thank you for posting this question.

I understand that you are having issues uploading your Phantom 4 Pro logs via your Smart Controller?

Could you send us an email at support@airdata.com? We'd be happy to help you resolve this issue.

Thank you.

Best Regards,
Tom
AirData Support
[−]
KapfPaul
Posted one year ago
Möchte Airdata auf meinem Smart Controller installieren, komme aber nur bis zu denn Anmeldeinformationen. Bei Eingabe der Token Kombination kann ich keine Zeichen ändern! ( z.b. abc2ABC geht nur a ) Bei Passwort lassen sich die Zeichen wieder ändern. Was mache ich falsch?
[−]
Tom AirData
Posted one year ago
Hi,

Thank you for posting this question.

We'll need additional information to help you resolve this issue.
Can you send us an email at support@airdata.com?

We'd be happy to help you sign into your account.
Thank you.


Best Regards,
Tom
AirData Support
[−]
Thom Neese
Posted 11 months ago
I can't find a way to install the Airdata app on my AIR 3.
[−]
Teresa Banuelos
Posted 11 months ago
Hello Thom,

As a general overview: When you complete a flight, the DJI Fly app generates a log and stores it on the DJI RC. To upload the flight log to AirData, the log needs to first be synced with DJI's servers. AirData can then retrieve the log from DJI's servers.

This article provides instructions for Direct DJI Sync, which is the process for uploading DJI Fly flight logs from the DJI RC to AirData: app.airdata.com

If you have any further questions or require additional assistance, please reach out to us at support@airdata.com. We are happy to help!

Best regards,
Teresa
AirData Support
[−]
Jose Silver
Posted 4 weeks ago
Hi there,

HELP! I am a commercial drone pilot, usually I fly with a mavic pro 3 cine. (Using the DJI Smart controller). I needed to do a flight where I could only get permission for a sub 250g drone. I borrowed one from within my team and logged into my account on the DJI app for those flights. (using its provided controller not my DJI Smart controller). I then returned the UAV. I can see the flight logs for those flights on my DJI app but they are not transferring to the airdata app. Flights I have done since then on the mavic 3 are syncing to the airdata app. can you help?
[−]
Tom AirData
Posted 4 weeks ago
Hi Jose,

Thank you for sharing this comment. We'd be happy to help.

It sounds like you performed flights with a borrowed remote controller and drone while logged into your own DJI account. Is this correct?
If so, your flight log files are residing on the borrowed remote controller and not your own.
AirData UAV would then not have access to those flight logs.

If you have access to that borrowed remote controller, we recommend manually downloading the flight logs to your computer via USB.
You can then upload those files to your AirData account via our Manual Upload Page: app.airdata.com

If you need additional assistance, please send us an email at support@airdata.com
Please include the make and model info for the borrowed remote controller and drone, as well as your AirData username.
Thank you.


Best Regards,
Tom
AirData Support
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