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DJI GO 3, DJI GO 4, DJI Pilot, and DJI Fly


Feature availability

  For Android

The AirData UAV Android app will automatically sync the logs on your phone/tablet with your AirData account. This help article explains how to set up the AirData UAV mobile app to sync flight logs from the following flight apps:

  • DJI GO
  • DJI GO 4
  • DJI Pilot
  • DJI Fly

Important Update: Following the September 20, 2024 update to AirData UAV, users of the newest Android devices will no longer need a workaround to sync their flight logs.
If you are on a small subset of older Android 13 devices, you may still need to use the workaround here:
https://app.airdata.com/wiki/Help/Granting+Permissions+in+Android+13+and+14

Downloading the AirData UAV app

To get started, please download the AirData UAV app on Google Play, here.

If using a device that does not have access to the Play Store, download the AirData UAV app using this direct link: https://airdata.com/ad/.

Logging in to the app

Open the newly installed AirData UAV app and enter the credentials used on the web portal to log in.

IMPORTANT: The pilot that is logged into the AirData app when flights are conducted will become the Pilot-in-Command on AirData for these flights. If multiple pilots use the same phone/tablet, it's imperative that each pilot logs into the AirData app with their credentials before they fly, and log out when done flying.

Once inside the app, tap on the three lines in the top left-hand corner. Note that you have the option to immediately sync your flights by tapping on "Sync Now." Tap on "Settings" to configure your sync parameters.


airdata app menu


Once inside the settings, proceed to choose the configuration that best suits your needs. With "Auto Sync" enabled (recommended), the app will send the flight to your AirData account immediately after the flight is conducted.

Your chosen settings are saved - meaning, if "Auto Sync" is enabled, you do not need to open the AirData app each time you conduct flights. The flights will automatically synchronize with your AirData account in the background.


airdata app settings


Please refer to  this video for a more in-depth walkthrough on uploading your flight logs with the AirData UAV Android app.


FAQ


QuestionAnswer
 

Can I log in to the app if I do not have an internet connection?

After logging in to the app for the first time (with reception), you can log in to the app with or without reception in the future.

 

What if I am not connected to the internet? Will my flights sync?

Any flights conducted while offline will upload to your AirData account as soon as your device obtains an internet connection.

 

Will the app remember the login credentials for multiple pilots?

Yes! Each pilot that enables "Remember me" when logging in will be listed in the "Saved Logins" dropdown for quick access.

 

I have two Android devices. Do I need to install the AirData UAV app on both?

Yes, you need to install the app on each device you fly with, as the log files are stored on the phone/tablet.

 

My team has multiple pilots. In addition to logging in and out of the AirData UAV app, does each pilot need to log in and out of the DJI flight app before and after they fly?

It is not necessary for the pilots to log in and out of the DJI flight apps, unless they want to keep track of flights on their DJI account. AirData assigns the flight(s) to whichever pilot is logged in to the AirData UAV app (not the DJI flight app) when the flights are conducted.

Comment Section Sort by:
[−]
DemoPilot
2 votes, posted 3 years ago
I only have 74 flights but my recent flights will not sync. How can I fix?
[−]
Trevor Hall
Posted 3 years ago
Hello, thanks for the comment. Can you please send an email to support@airdata.com with answers to the following questions, and we'd be happy to take a look at your account:

1) For the flights that are not uploading, what flight app(s) was used?
2) What operating system, iOS or Android (or both) are you using?

Best,
Trevor
AirData Support
[−]
Mark Fuller
Posted 3 years ago
How can I reload or redown load a flight . That didn’t complete
[−]
Trevor Hall
Posted 3 years ago
Hi Mark, my apologies but I'm not sure that I completely understand the question.

To download a flight that has been uploaded to your AirData account, please select the flight under "MY LOGS" -> "FLIGHTS" and click on the "GENERAL" -> "Overview" tab. Beneath the display map, click on the format you wish to download the log in.

If you are having trouble uploading a flight to AirData, please send an email to support@airdata.com with answers to the following questions:

-What flight app(s) was used for the flight(s) that isn't uploading?
-What is the make and model of the phone/tablet you are using to conduct the flights with?

I hope this helps!

Best,
Trevor
AirData Support
[−]
eric watt
Posted 2 years ago
Hi there just bough the DJI mini 2 how do i upload my flight records hope to here from you soon
[−]
Trevor Hall
Posted 2 years ago
Hi Eric, our AirData UAV mobile app is able to upload the DJI Fly logs directly to your AirData account. We recommend ensuring that you have "Auto-sync" enabled on the settings page of the mobile app, as pictured above. If you are having trouble uploading DJI Fly logs after reviewing the steps on this help page, please send an email to support@airdata.com and we'd be glad to further assist.

Best,
Trevor
AirData Support
[−]
IanW
Posted 2 years ago
How do I upload Flight Records from the DJI Mini 3 Pro (with DJIRC). My first flight uploaded OK, but I'm not sure how I did it!!
[−]
Trevor Hall
Posted 2 years ago
Hi Ian,

It does not look like the new "DJI RC" controller with the built-in display for the Mini 3 Pro has a web browser or the Play Store, so we cannot verify a method of downloading the AirData UAV app onto the controller. Perhaps DJI will release an update in the future that includes a web browser for the DJI RC. If and when that happens, the process of downloading the AirData app would be very similar to downloading the app onto the RC Pro, as explained here: app.airdata.com

We typically recommend using our AirData UAV mobile app to sync your DJI Fly logs. Since it doesn't look like the AirData app can be installed on the DJI RC (built-in display) at this time, please see the below options for syncing logs.

You can use the process we refer to as "Direct DJI Sync" to sync your DJI Fly logs with AirData. Here are instructions for Direct DJI Sync: app.airdata.com

In the section titled "After Flying" in the help article, DJI GO is pictured, but DJI Fly looks slightly different. Please see this short video for where to enable auto-sync in DJI Fly: vimeo.com

You can also try manually retrieving the flight logs from the DJI RC by connecting the controller with a computer using a cable. You might be able to then access the files that are located on the controller. However, we are not sure where exactly the logs are stored on the controller at this time. If you are able to manually retrieve the logs from the controller, you can upload them to AirData here: app.airdata.com

I hope this helps!

Best,
Trevor
AirData Support
[−]
IanW
Posted 2 years ago
Hi Trevor,
My Mini 3 Pro flight log are being uploaded to DJI and are now syncing OK, sometimes immediately, sometimes with a day's delay.
I would like to store the flight logs on my PC but, although I've searched for them on the DJI RC controller, I've had no success. Do you have any idea yet where they are stored?
[−]
Trevor Hall
Posted 2 years ago
Hi Ian,

I'm glad to hear that you have been able to sync your Mini 3 Pro flights.

[Ian says...] sometimes immediately, sometimes with a day's delay.

Perhaps it's best to clarify when AirData will connect with DJI's servers to retrieve your logs. Please see below for more info:

Flights will automatically synchronize daily between AirData and DJI when you view your flight list on AirData from a web browser, for the first time that day. Otherwise, automatic synchronization will occur weekly. It's worth clarifying that opening the AirData mobile app will not initiate the connection between AirData and DJI – you must access your AirData account from a web browser. You can always force a sync between AirData and DJI by clicking on "Sync" next to your DJI credentials on the "My Account" -> "DJI Login" page.

[Ian says...] I would like to store the flight logs on my PC but, although I've searched for them on the DJI RC controller, I've had no success. Do you have any idea yet where they are stored?

We are not sure where the logs are stored on the DJI RC. However, I'd like to point out that you can download the original log file that was uploaded to AirData. To do this, select the flight on your AirData account and click on "Original" beneath the display map while on the "GENERAL" -> "Overview" tab.

Best,
Trevor
AirData Support
[−]
Keith Eames
Posted 2 years ago
I deleted some flights from my free account. I now subscribe. The flights still show on the Fly app. Is there any way to re upload those flights so my airdata and fly app read the same?
Thanks
[−]
Trevor Hall
Posted 2 years ago
Hi Keith, we'd be glad to help get the deleted flights back onto your account. Can you please send an email to support@airdata.com so we can take a look at your account and assist in recovering the deleted flights? Thank you!

Best,
Trevor
AirData Support
[−]
Eduardo Gonzalez
Posted 2 years ago
In Android up to the version of DJI Go4 (dji.go.v4) I have not had a problem finding the path of the FlighRercord (Dji/dji.go.v4/FlighRercord) but I have not been able to find it in the DJI Fly folder, which is dji.go.v5 the folder with the FlighRercord. How do I locate it??? It
[−]
Tom AirData
Posted 2 years ago
Hi Eduardo,

The recent Android updates have changed the location of DJI's flight data. You will now find app data in the folder: /storage/emulated/0/Android/data. You will have to connect your Android device to a computer via USB in order to copy files from there.

If you have a use case for these files that you need further assistance with, please send us an email at support@airdata.com. Thank you.

Best Regards,
Tom
AirData Support
[−]
n21brown
Posted 2 years ago
Android 13 doesnt auto sync. No access to android data. Anyone got any ideas how tp get rexords to automatically update?
[−]
Tom AirData
Posted 2 years ago
Hi,

Thank you for your question.

Some users have been experiencing flight synchronization issues with the AirData UAV app after updating to Android 13.
If you send us an email at support@airdata.com we can help you diagnose and resolve these upload issues.

Thank you.

Best regards,
Tom
AirData Support
[−]
Jeff Jennette
Posted 2 years ago
Were they able to help you resolve the issue via email?
[−]
n21brown
Posted 2 years ago
No. This is a restriction on Android
[−]
Isaiah Aldape
Posted 2 years ago
Hello,
I am reaching out today because I am having trouble synchronizing with my airdata account with my DJI account.

My account had been working until December 13th. Since then though no flights are being recorded through airdata. Although my DJI account has been logging the information of recent flights I have been making.

Any information that could help me in finding a solution would be greatly appreciated.
[−]
Trevor Hall
Posted 2 years ago
Hi Isaiah, while it is possible to upload logs to AirData using DJI's servers, this help article outlines the steps for uploading logs directly to AirData using the AirData UAV mobile app. If you are using the AirData app to upload logs, please note that we recently released an update to our app on the Play Store that addresses synchronization issues. We recommend updating to the latest version.

If you are using DJI's servers to upload logs to AirData, please see these instructions: app.airdata.com

If you are still unable to upload logs after reviewing the above information, please send an email to support@airdata.com and we'd be glad to take a look at your account.

Best,
Trevor
AirData Support
[−]
Camilo Rada
Posted 2 years ago
Hi, I installed Airdata app yesterday, all my flights from DJI Fly did showup correctly (from a Mavic Air2S and a Mini 2) but my flights on DJI GO 4 (from a Mavic Pro) didn't show up. Today I made another flight with DJI GO 4 and it didn't show up either. How I can solve this?
Thanks!
[−]
Trevor Hall
Posted 2 years ago
Hi Camilo,

Thanks for the comment.

Known issue with uploading DJI GO 4 logs:
When using Android 13 on a phone/tablet, the version of the AirData mobile app (version 87) that is currently available in the Play Store will not upload DJI GO 4 flight logs. This is due to the logs being stored in a location that we do not have access to at this time, but we hope to in the future. If you are using DJI GO 4 on a device running Android 13, please see your upload options below. If using an Android version other than 13, please send an email to support@airdata.com and we will further assist.

Options for uploading DJI GO 4 logs:
Option 1: You can use our direct download .apk, which will install a version that does have the ability to upload DJI GO 4 logs. The version is 80, and it is located on this page: airdata.com If you elect to use this version, you do not need to tap on the blue button the settings page that says "Activate missing permissions"—activating these permissions is only necessary for older Android versions.

Option 2: Using Direct DJI Sync is another option. Essentially, the DJI GO 4 logs go from your phone/table to DJI's cloud, then to AirData. Note that you need to manually sync the flights with DJI's cloud from the "Flight records" page of DJI GO 4. For instructions on setting up Direct DJI Sync, see here: app.airdata.com

We hope this helps.

Best,
Trevor
AirData Support
[−]
Camilo Rada
Posted 2 years ago
Hi Trevor,
I installed the APK, it wasn't easy but is working now.
First, when I used the apk to replace the current installation it would fail complaining that the package was not valid.
Then I uninstalled the app and installed it with the apk and it worked.
But after hitting continue on the page that explains the permits, it would just hang on the page with the logo. I tried several times restarting the app and the phone with no success. Then I just press cancel on that page and it started working, after syncing a couple of times, my DJI GO 4 logs did show up.
Thanks!
[−]
Trevor Hall
Posted 2 years ago
Camilo, we really appreciate you taking the time to share your feedback regarding the couple of snags you hit while installing version 80. This will be very helpful when we're discussing this issue with other customers. Also, glad to hear that your logs synced!

Best,
Trevor
AirData Support
[−]
Scott Jarrells
Posted one year ago
my data is not showing up in the airdata app completely. only some or half of the flight data is available. when i goto the flight log using my pc i can see it is all there. For some reason airdata is incapable of collecting it all from the fly app. How i can i resolve this issue?
[−]
Tom AirData
Posted one year ago
Hi Scott,

Thank you for asking this question.

I understand that you are not seeing all of your DJI Fly logs in your AirData account. Is this correct?
There could be a number of issues relating to device settings or app permissions that are causing your data to not display.
And we will need some additional information to troubleshoot your case.

Please refer to our email reply from support@airdata. We'd be happy to help you resolve this issue with your uploads.
Thank you.

Best regards,
Tom
AirData Support
[−]
David Daniels
Posted 8 months ago
The data from my flight on 2/26/24 still has not synced with the AirData App. I can view the flight records in DJI Fly, so the information is still on my phone. DJI Fly - Mavic 3, Android 14, Samsung S22.
[−]
Teresa Banuelos
Posted 7 months ago
Hi David,

Thank you for writing with this question.

You may be experiencing a known issue with devices on Android 13 and 14.
This help article provides a workaround to resolve upload issues introduced in Android 13 and 14:
app.airdata.com

If after reviewing the article you are still experiencing trouble syncing flight logs to your AirData account, please send us an email at support@airdata.com.
We would be happy to provide further assistance.

Thank you.

Kind regards,
Teresa
AirData Support
[−]
David Daniels
Posted 7 months ago
Yes I have a Samsung 22 Ultra w/ Android v14. I saw the article and followed all of the instructions with no luck. That is why I posted here. I flew 2/16 and my flight synced. I flew 2/22, and the flight did not sync. I can see the flight information when I connect my Mavic 3 to my computer. But the Airdata will not pull from my phone or the cloud.
[−]
Teresa Banuelos
Posted 7 months ago
Hi David,

Thank you for your response. We appreciate your efforts in following the provided instructions and for sharing your recent flight experiences.

Based on the information provided, it's possible that the version of the Files app you had on 2/16 was compatible with our workaround, enabling the AirData app to successfully upload the flight log. However, between 2/16 and 2/22, if the Files app updated, it could have rendered our workaround unusable, resulting in the failure to upload the 2/22 flight log.

In response to this, we recommend utilizing our Direct DJI Sync method as an alternative. For step-by-step instructions, please refer to the following help article: app.airdata.com

If you encounter any challenges during this process or if the issue persists, please reach out to our dedicated support team at support@airdata.com. By contacting us through this channel, we can delve deeper into the technical aspects to identify the root cause of the problem and provide more tailored assistance.

Thank you again for your communication.

Kind regards,
Teresa
AirData Support
[−]
Ms Ivy
Posted 4 months ago
This is goofy

DJI to Disable
Flight Record Sync in the US Starting on June 12, 2024, DJI announced that the flight record sync feature in the DJI Fly and Pilot 2 apps will be disabled in the United States. Please "click here" to learn more about this change and what this means for AirData customers.

So I clicked there: what do I read.
Android 13 and 14 Permission Issues
Android 13 and 14 have begun restricting access to /Android/Data/, where most flight logs are stored.
Our engineering team is working on different solutions to allow the AirData UAV app continued access to flight logs.

work round. ) Direct DJI Sync: This sync method allows AirData to import flights from your DJI cloud account.
Please see setup instructions here: app.airdata.com
WUT?!

Its like Pete and repeat got in a boat and Pete got out, so who is left? I'll be discontinuing airdata as of june 12th because I have no way to upload my dji flight data from my Samsung galaxy s21 ultra phone with android 13.
it was fun when it lasted.
[−]
Tom AirData
Posted 4 months ago
Hi Ms Ivy,

Thank you sharing these questions. We have just updated our help resources to account for these upcoming changes from DJI.

Our help article, "Granting Permissions in Android 13 and 14", now directly addresses the new workflow for US-based customers.

If you are using a newer Android device with Android 13 or 14, please see the updated help article here: app.airdata.com

AirData also allows the manual import of TXT flight logs from your mobile device/remote controller/SD card.
DJI users who only have the DJI RC or DJI RC 2 will need to manually upload their flights to AirData for the time being.

This following help article will work for any users of DJI flight apps on Android:
app.airdata.com

If you would like to read more about AirData's breadth of upload options, please see this article: app.airdata.com

Thank you. I hope this helps. If you have any followup questions, please send us an email at support@airdata.com


Best Regards,
Tom
AirData Support
[−]
Ms Ivy
Posted 4 months ago
Hi Tom I want to come back and let you know with the help of a friend I was able to sync the airdata app to my android 13 in s21 ultra
my friend was able to follow the directions you posted and everything went as describe.

Thanks so much for helping me out to get sync
[−]
jeffstandifer
Posted 2 months ago
I just tried to upload a log. I get a file too large error message. The file size is 920 Mg. It says the largest file is 800Mb. This is only a 20 minute flight. Can I not upload a larger file?
[−]
Teresa Banuelos
Posted 2 months ago
Hello,

Thank you for writing with this question.

Depending on the type of log file format you are attempting to upload, some file formats are larger than others.

Please send us an email at support@airdata.com and we would be happy to help you understand the best method of upload for your flight logs, including obtaining the files supported by AirData.

Please also let us know the following information:
- What flight application are you using to conduct flights?
- What is the make and model of the control device used?
- What is the type of file you are attempting to upload?

Thank you for your time and attention to this matter. We look forward to hearing from you.

Best regards,
Teresa
AirData Support
[−]
Wayne Bailey
Posted 2 days ago
Hello Airdata,

I just recently upgraded and did a sync with my DJI data. My last flight in your records is June 18, 2024. Any reason why the last couple of months are not showing up?

Thanks,
Wayne
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