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DJI GO, GO 4, and Pilot with DJI Direct Sync




Direct DJI Sync


Sync your DJI GO, DJI Fly and DJI Pilot flights with Airdata automatically.

Instead of having to connect your device to a desktop computer and transfer the files manually, this will sync the flights directly to Airdata.com for you.

How does it work?
Airdata will download your flights from the DJI Cloud.

If you prefer to avoid sending data to DJI, you can use 3rd party flight apps that we have partnered with, which will upload their flight logs directly to Airdata automatically without sending those to DJI.

Are you using Android, SmartController or CrystalSky? Check out our Android Mobile App which can sync flights directly to Airdata, without using the DJI Cloud.

 

 

Initial Configuration After Flying FAQ

Initial Configuration

  1. Register for your Airdata UAV account. If you already have an Airdata UAV account, skip ahead to step #3.







  2. Enter your information in the form. After submitting, wait a few minutes for a verification email:







  3. After verifying your email, you will be logged in. Click "My Account" to access your account settings:







  4. In the account settings, click the DJI Login:







  5. Click "Add a new DJI Login":







  6. And then, enter the DJI credentials that you currently use in DJI GO:






    Continue to the next section: "After Flying"
Comment Section Sort by:
[−]
Bill Mckim
Posted 3 years ago
Can you have two DJI account for my logs? I made a mistake and created a new dji account with the Rc pro controller but i would like to have my 2 dji accounts both show in my flight logs, i will no longer use the mistake account but i would like to see the 2 weeks of flight data in my main air data account, is there a way to merge them
[−]
Trevor Hall
Posted 3 years ago
Hi Bill, good question. Yes, you can add multiple DJI accounts to your AirData account. To add a new DJI account, please click on "Add a new DJI Login" on this page: app.airdata.com apage_id=DJI_Login

As a side note, the AirData UAV mobile app can sync the flight logs from your RC Pro directly with your AirData account, which bypasses DJI's servers, so you would not need to add your DJI credentials to AirData. If you would like to learn more about this process, see this help page: app.airdata.com

Best,
Trevor
AirData Support
[−]
Bill Mckim
Posted 3 years ago
Can you have two DJI account for my logs? I made a mistake and created a new dji account with the Rc pro controller but i would like to have my 2 dji accounts both show in my flight logs, i will no longer use the mistake account but i would like to see the 2 weeks of flight data in my main air data account, is there a way to merge them
[−]
Houdini
Posted 2 years ago
What do you do if only a partial flight is downloaded, but you see the entire flight in the DJI cloud? Now my official flight hours are off and everything associated with my flight record.
[−]
Trevor Hall
Posted 2 years ago
Hi Jim,

We replied directly to your email but I wanted to place my comment here as well for others to see.

Please be advised that cropped flights with DJI Fly is a known DJI issue. Essentially, DJI uploads the flight record to their servers while the drone is still in the air, resulting in a cropped flight when AirData receives it. This typically happens more on iOS devices, but we've had a few Android reports as well.

We recommend using our AirData UAV mobile app to upload your DJI Fly flights to AirData, which prevents cropped flights as they do not need to first go to DJI’s servers. To learn more about syncing your DJI Fly flights with our AirData app, please visit the following pages:

If using an iOS device: app.airdata.com
If using an Android device: app.airdata.com

I hope this helps, and don’t hesitate to reach out with any further questions.

Best,
Trevor
AirData Support
[−]
Houdini
Posted 2 years ago
I guess I’m not understanding how it is a DJI issue when the flight isn’t cropped on the cloud and I didn’t sync Airdata until well after the flight, at least 30 minutes. If Airdata was being synced while I was flying, I can understand how what you said would apply. But the data was fully in the cloud, according to how you describe the process, before I synced Airdata. I think you’re just passing the buck onto DJI for convenience and Airdata reputation.

Regardless, how do I correct for the cropped flight. How do I get that flight fully into my Airdata record?
[−]
Houdini
Posted 2 years ago
I guess I’m not understanding how it is a DJI issue when the flight isn’t cropped on the cloud and I didn’t sync Airdata until well after the flight, at least 30 minutes. If Airdata was being synced while I was flying, I can understand how what you said would apply. But the data was fully in the cloud, according to how you describe the process, before I synced Airdata. I think you’re just passing the buck onto DJI for convenience and Airdata reputation.

Regardless, how do I correct for the cropped flight. How do I get that flight fully into my Airdata record?
[−]
Trevor Hall
Posted 2 years ago
Hi Jim,

To better explain the issue, I created a short video, located here: vimeo.com

My hope is that the video helps to bring clarity to the situation.

Best,
Trevor
AirData Support

[−]
Michael Schulte
Posted 4 months ago
What about Litchi? Is this affected? If so, what are the steps to correct this?
[−]
Trevor Hall
Posted 4 months ago
Hi Michael,

The process of uploading Litchi flights to AirData has not been affected by the recent DJI changes regarding the disabling of their cloud sync for US-based users. Users can continue to upload Litchi flights to AirData without interruption using these instructions: app.airdata.com

Best,
Trevor
AirData Support
[−]
Chris
Posted 2 months ago
I am not able to sync recent flights from DJI Go 4 app. Currently getting the "Sync Failed. Retry" message. Looking for some assistance. TIA
[−]
Teresa Banuelos
Posted 2 months ago
Hi Chris,

Thank you for writing with this question.

DJI recently announced that they will disable flight records sync for users located in the U.S. starting in June 2024. This change means that flight logs will no longer automatically sync to DJI's servers, which may affect your ability to sync recent flights if you are located in the U.S.
You can read the full announcement at the following link: viewpoints.dji.com

For more detailed information and step-by-step instructions on the alternative syncing methods due to these recent changes, please feel free to review our dedicated blog post: airdata.com

If you're located in the U.S., we recommend exploring these alternative syncing methods, such as using the AirData UAV mobile app, manual uploads, or third-party apps like DroneDeploy and Litchi, which are unaffected by this change.

Should you need further assistance or if you're having trouble uploading flights, please feel free to contact our dedicated support team at support@airdata.com. We are happy to help!

Thank you for your time.

Kind regards,
Teresa
AirData Support
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